Shipping & Returns

Free worldwide shipping

Shipping is free worldwide on every order — there’s no minimum and no surprise fees at checkout. If you choose Express delivery, that upgrade is shown and priced before you pay.

How long it takes

Your delivery clock starts when you approve your digital rendering (your mockup) — that’s when we begin painting. From that point:

• Standard delivery: 20 business days after your mockup is approved. Your piece is hand-painted on premium canvas, framed, packed, and shipped to your door.
• Express delivery: 15 business days after your mockup is approved. The same steps, moved through a priority production, framing, and shipping queue.

Before that, an artist prepares your digital rendering for approval, usually within a few days of ordering, with unlimited free revisions until you’re happy. These timelines are estimates and can vary with the painting process, carriers, and customs.

Packaging & tracking

Most paintings ship ready to hang and are carefully packaged to arrive safely — framed pieces ship protected in sturdy boxes, and unframed canvases ship rolled in a protective tube. Once your order is on its way, you’ll receive tracking by email, and you can follow along any time on your order tracking page.

Customs & duties

For international orders, any import duties or taxes charged on delivery to your country are your responsibility unless we state otherwise. These are set by your local customs authority, not by PaintMyPicture.

Our guarantee & returns

• 100% money-back guarantee. If you’re not happy with your delivered painting, contact us within 30 days and we’ll make it right or refund you.
• Unlimited free rendering revisions. Before we paint, you can request as many free changes to your digital rendering as you need — we only start painting once you’re happy.
• Full deposit refund before approval. Change your mind before approving your rendering and we’ll refund your deposit in full — there’s no commitment until you approve.
• Love It or Don’t Pay. You don’t pay the balance until you approve your finished painting.

For full details on returns, exchanges, and refunds — including our 30-day window, free prepaid return label, and no restocking fees — see our Return & Refund Policy.

Need help with a delivery?

Email hello@paintmypicture.com or call us at (805) 888-0054 with your order number and we’ll jump on it. See also our Terms of Service.