Terms of Service

These Terms of Service (“Terms”) govern your use of paintmypicture.com and your purchase of a custom, hand-painted artwork from Paint My Picture, Inc. (“PaintMyPicture,” “we,” “us,” or “our”). By placing an order or using the site, you agree to these Terms. Please also read our Privacy Policy.

1. How the order works

Every painting is made to order through the following flow:

1. You upload your photo(s) and choose a style, size, and optional framing.
2. You pay a 20% deposit to start your order. The deposit holds your spot and kicks off your digital rendering.
3. A professional artist creates a digital rendering for you to review.
4. You request free revisions until you’re happy, then approve the rendering.
5. Your painting is hand-painted, and you pay the remaining balance only after you approve the finished work (unless you chose to pay in full at checkout).
6. Your painting ships to you.

2. The deposit and balance

• A deposit of 20% of your discounted order total is charged at checkout to begin your order. Discounts are applied to the order total before the deposit is calculated.
• The balance is the remaining price of your order, charged only after you approve your finished painting. For deposit orders, you authorize us to securely save your card at checkout and charge the balance to it once you approve the final work. If that card can’t be charged, or you paid the deposit with a buy-now-pay-later method, we send a secure invoice for the balance instead. If you chose pay-in-full or a buy-now-pay-later option at checkout, your payment is handled at that time instead.
• Prices are shown on the site and confirmed at checkout, and any taxes or fees that apply are shown or calculated before you pay.

3. Renderings & revisions

Before we paint, you’ll review a digital rendering based on your photo. You may request unlimited free revisions to the rendering until it’s right. We begin painting only after you approve it. Because each piece is hand-made, the finished painting is an artistic interpretation, and small natural variations are expected and are part of the handcrafted nature of the work.

Turnaround times shown on the site are estimates and may vary with the painting process, revisions, and shipping.

4. Our guarantee, refunds & cancellations

• Deposit refund before approval. If you change your mind before approving your rendering, contact us and we’ll refund your deposit. There is no commitment until you approve.
• Love It or Don’t Pay. You don’t pay the balance until you approve your finished painting. If it isn’t right, we revise it free of charge, and if we still can’t get it right, you walk away without paying the balance.
• Satisfaction guarantee. If you’re not happy with your delivered painting, contact us and we’ll work with you to make it right.
• Because paintings are custom-made to your specifications, an order that is already in production generally can’t be cancelled for a full refund, except as covered by the guarantees above. If something comes up, reach out and we’ll do our best to help.

5. Shipping & delivery

Shipping options and any costs are shown at checkout. Delivery times are estimates and may be affected by the painting process, carriers, and customs. Any import duties or taxes charged on delivery to your country are your responsibility unless we state otherwise.

6. Gift cards

• What it covers. A PaintMyPicture gift card can be used toward any painting on paintmypicture.com, including a custom quote. It can’t be used on a Pay in 3 quote or to buy another gift card.
• No expiration, no fees. Gift cards never expire and never lose value. There are no activation, inactivity, or service fees.
• Gifting a painting. A gift card for a specific painting (a size and finish, for one person or pet) covers that painting at the price shown when it’s used, and is never worth less than what was paid for it. The person using it can choose a different size, finish, or extras and pay the difference.
• Leftover balance. If an order costs less than the gift card, the rest stays on the card for a future order. Up to five gift cards can be used together on one order.
• Cash back. Gift cards can’t be exchanged for cash, except that we will pay out a remaining balance under $15 on request, or more wherever the law where you live requires it. Email us with the code to ask.
• Refunds. A gift card that hasn’t been used can be refunded to the original payment method if the buyer asks within 90 days of buying it. A card that has been used in part can’t be refunded, but its remaining balance stays good.
• Keep the code safe. A gift card code works like cash: anyone who has it can use it. If a code is lost or stolen before it’s used, the buyer can contact us and we’ll cancel it and refund it. We can’t replace balance that was already spent.
• Delivery. We email the gift card to the buyer, who can forward or print it, or, if the buyer asks, straight to the person receiving it, right away or on the morning of a date the buyer picks (up to a year ahead). The buyer gets a receipt with the code either way. Please check the email addresses before you buy.
• We may cancel a gift card bought with a stolen or fraudulent payment. If we ever change these gift card terms, the change won’t reduce the value of a gift card already sold.

7. Your content & the rights you give us

• You own your photos. By uploading, you confirm you have the right to use them and to have a painting made from them.
• You grant us a limited license to use your uploaded photos solely to create, revise, and deliver your painting and to provide customer support.
• We will not use your personal photos or finished painting in our public marketing without your permission.
• You agree not to upload content that is unlawful, infringes someone else’s rights, or that you don’t have permission to use. We may decline orders that violate these Terms or applicable law.

8. Intellectual property

The site, its design, text, and graphics are owned by PaintMyPicture or its licensors and are protected by law. You may not copy or reuse them without permission. When your order is complete, the finished physical painting is yours to keep and enjoy.

9. Marketing messages

If you opt in, you agree to receive marketing email and SMS as described in our Privacy Policy. Consent is not a condition of purchase, and you can opt out at any time (reply STOP to texts or unsubscribe from emails).

10. Disclaimers & limitation of liability

The site and services are provided “as is.” To the fullest extent permitted by law, PaintMyPicture disclaims implied warranties and is not liable for indirect or consequential damages. Our total liability for any order is limited to the amount you paid for that order.

11. Disputes

If you ever have a problem, we’d like the chance to fix it first — please contact us and we’ll work with you in good faith. These Terms are governed by the laws applicable where PaintMyPicture operates.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above. Your continued use of the site after changes take effect means you accept the updated Terms.

13. Contact us

Questions about these Terms? Email support@paintmypicture.com or call us at (805) 888-0054 and we’ll be glad to help.